Frequently Asked Questions

  1. Access our platform: Visit our platform by clicking on the provided link: https://mydocsy.com/patients/sign_in
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  2. Login or Create an Account: If you already have an account on Docsy, log in using your mobile number and OTP, which you will receive on your mobile number itself.

    Or If you are creating an account then you need to update your name , age and Email address.
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    3. Note: If you don't have an account, you will need to sign up to access the free mental health tests.
  3. Access the Test: Click on the any of the option like “Anxiety, Depresion, Stress, Loneliness or sleep disruption” button to access the tests
    Click on “Start” to start your free test.
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  4. View Reports: You will be able to access your report after screening, which will show you current risk of disease, as well as what you can do about it based on the latest research.
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If you encounter any difficulties or have questions about taking the mental health test on our platform, consider reaching out to Support for assistance, via the chatbot or email/call.

You can currently assess your Anxiety, Depression, Stress, Sleep Disruption, and Loneliness levels:
  1. Access our platform: Visit our platform by clicking on the provided link: https://mydocsy.com/patients/sign_in
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  2. Login or Create an Account: If you already have an account on Docsy, log in using your mobile number and OTP, which you will receive on your mobile number itself.'
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    3. Note: If you don't have an account, you will need to sign up to access the free mental health tests.
  3. Access the Test: Click on the “Start Test” button on the specific section you want to test.
    Click on “Update” on the specific section you want to test, to start your free test.
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  4. View Reports: You will be able to access your report after screening, which will show you current risk of disease, as well as what you can do about it based on the latest research.
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If you encounter any difficulties or have questions about taking the mental health test on our platform, consider reaching out to Support for assistance, via the chatbot or email/call.

You can schedule an appointment/session in the following ways:
  1. Click on this link to access the appointment booking page (You may be asked to log in): https://mydocsy.com/patients/appointments/available_consultants
  2. Once the page loads, you will see a list of available healthcare providers.
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  3. Click on the profile or name of the consultant you wish to book an appointment with. This will take you to their profile page, where you can view more information about their practice, availability, and areas of expertise.
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  4. On the consultant's profile page, there will be a button to schedule an appointment. Click on this, and you will be presented with a calendar showing the consultant's available dates and times. Select a date and time that works best for you from the available slots displayed.
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  5. Fill out all required information such as your name, contact details, reason for the appointment, and any specific concerns or questions you have.
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  6. Once your request is submitted, you will be redirected to a secure online payment portal. Once payment is completed (Via UPI, credit/debit cards, or netbanking), you will receive a confirmation of your booking.
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You can also access this page directly via your dashboard or report after screening.
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If you encounter any difficulties during the booking process or have questions about your appointment, don't hesitate to reach out to Support for assistance.

Those are the reasons behind:
Reasons:
  • Depression: Research suggests that genetic, biological, environmental, and psychological factors play a role in depression. Relationships, diseases, circumstances, or even things that do not seem apparent to you sometimes, can all manifest as depression.
    A mental healthcare provider can help you better understand this condition. (Reference)
  • Anxiety: There are genetic and environmental factors that contribute to the risk of developing an anxiety disorder. They can be brought on by stressful or traumatic incidents, constant worry, or even certain medical conditions such as thyroid issues or excess caffeine intake.
    A mental healthcare provider can help you better understand this condition. (Reference)
  • Stress: You may experience stress if you:
    A mental healthcare provider can help you better understand this condition. (Reference)
    • Feel under lots of pressure
    • Face big changes in your life
    • Are worried about something
    • Don't have much or any control over the outcome of a situation
    • Have responsibilities that you find overwhelming
    • Don't have enough work, activities or change in your life
    • Experience discrimination, hate or abuse
    • Are going through a period of uncertainty
  • Loneliness: Feeling disconnected or isolated from others, which can happen due to lack of social support, moving to a new place, or not feeling understood. It is also possible to be lonely in a room full of people!
    A mental healthcare provider can help you better understand this condition. (Reference)
  • Sleep disruption: Trouble falling asleep, staying asleep, or getting restful sleep, often caused by stress, anxiety, depression, or unhealthy sleep habits. This can be because of screen use before bedtime, excessive caffeine consumption (team coffee, energy drinks etc.) or even improper meal times.
    A mental healthcare provider can help you better understand this condition. (Reference)

To login to the Docsy patient portal, Please follow these steps:
  1. Open your web browser and navigate to https://mydocsy.com/patients/sign_in
  2. Once the page loads, you should see the login page.
  3. Enter your contact number, then login with the OTP (One-time password) which you will receive on your contact number.
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  4. If the credentials are accurate, you'll be redirected to your Docsy patient account dashboard.
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If you encounter any issues logging in, make sure you've entered the correct OTP.

To reschedule an appointment on our platform, you can Please follow these general steps using the provided link:
  1. Access Your Dashboard: Visit our platform by clicking on the provided link: https://mydocsy.com/patients/dashboard
  2. Select the Appointment to Reschedule: Locate the appointment you wish to reschedule from the list. Click on it to open the appointment details.
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  3. Find the Reschedule Option: Look for an option or button that allows you to reschedule the appointment. This might be labelled as “Reschedule”.
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  4. Choose a New Date and Time: After selecting the reschedule option, you should be presented with a calendar showing available dates and times for rescheduling the appointment. Select a date and time that works best for you.
  5. Confirm the Changes: Double-check the new date and time to ensure it fits your schedule. Once you're satisfied, confirm the changes to reschedule the appointment.
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  6. Receive Confirmation: After successfully rescheduling the appointment, you should receive a confirmation message indicating that the changes have been made.
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If you encounter any difficulties or have questions about rescheduling your appointment on our platform, consider reaching out to Support for assistance.

If you are facing issues with receiving OTP (One-Time Password) on time, there are several steps you can take to resolve the issue:
  1. Check Spam or Junk Folder: Sometimes, legitimate emails or messages containing OTPs can end up in the spam or junk folder of the email inbox. Check these folders to ensure the OTP email or message hasn't been filtered incorrectly.
  2. Wait and Retry: In some cases, there may be temporary delays in the delivery of OTPs due to network congestion or other technical issues. Wait a few minutes, and retry requesting the OTP.
  3. Verify Contact Information: Ensure that the contact information provided, such as your email address or phone number, is correct and up-to-date. Incorrect contact details can result in OTP delivery failures.
  4. Resend OTP: There is always the option to resend the OTP. Please select the “Resend OTP” option on the login screen.
  5. Contact Customer Support: If the issue persists despite attempting the above steps, please contact the support team.

To change the language settings on Docsy , please follow these steps:
  1. Log in and go to the “Edit Profile” button on your dashboard.
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  2. Select the option for “language” on your profile, and then choose the language you wish to view the system in from the drop-down menu.
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In the medical field, ‘mild’ typically means that a condition or symptom is not severe or serious. It suggests that the condition is present but not causing significant impairment or danger to health at this moment.

In the medical field, ‘moderate’ indicates a condition or symptom that is neither mild nor severe. It suggests a level of seriousness or intensity that is greater than mild but less than severe, meaning that any actions or treatment taken at this point can have an optimal outcome.

In the medical field, ‘severe’ describes a condition or symptom that is extremely intense, serious, or life-threatening. It indicates a high level of severity and often requires urgent medical attention. We do not mean to alarm you, but any severe condition requires care at the earliest, so do not hesitate in seeking care for the condition.

  1. A digital therapeutic is a technology-based tool or app designed to help manage, treat, or prevent medical conditions or mental health issues. It often involves evidence-based interventions delivered through digital platforms, such as smartphones or computers, to improve health outcomes. DocSy’s digital therapeutics have been designed by top doctors and psychologists, based on the latest research. They are a cost-effective method of receiving care.
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  1. Please reach out to the Support team with details regarding the scheduled appointment as well as transaction or UPI ID, following which all discrepancies will be resolved at the earliest on a case-by-case basis.
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